About Us
Cotton Pearls is a small handcrafted e-commerce boutique bringing you aesthetic, cozy, and kawaii fashion accessories and gifts designed with love. We’re here to make cute and premium affordable – from scrunchies to handbags to seasonal gift packs. All products are carefully selected and managed directly by our small passionate team.
Shipping & Delivery
- We offer fast shipping across India with a delivery window of 7–10 working days.
- Shipping delays may occur during holidays or unforeseen courier disruptions.
- Once shipped, tracking ID will be provided via SMS or WhatsApp.
Returns & Replacement Policy
- We offer a 7-day replacement guarantee for damaged or defective items.
- No replacements allowed for issues caused by mishandling after delivery.
- To claim a replacement, contact us within 7 days with unboxing video and order ID.
Payments
- We use secured UPI and payment gateway systems.
- Your transaction details and data are 100% private and not shared with third-parties.
- All orders are manually verified before being shipped.
User Responsibility & Agreement
- By ordering from Cotton Pearls, you agree to our terms and acknowledge our handling and delivery timelines.
- You agree to not misuse return policies and provide accurate delivery information.
- We reserve the right to cancel suspicious or fraudulent orders.
Contact Us
For support, queries, or order updates:
- Instagram: @cottonpearls.in
- Email: cottonpearls.in@gmail.com
- Telegram/WhatsApp Support: 10AM – 7PM